Shipping policy

Shipping options 

DPD Next Working Day £9.99

• Order by 12pm (10am Saturday) for same day dispatch
• Delivery between 8am and 8pm next working day Monday to Friday
• Please note working days do not include weekends or Bank Holidays 

 

EVRI Standard  £4.50

• Delivery within 2-5 working days
  
• Full tracking
• Delivery made Mondays to Sundays
• Flexible delivery options available 

 

Free shipping (Domestic only)

• Applicable to all order over £50
• Dispatched using our standard shipping option 
• Available only on domestic shipping 

 

Europe Economy  Royal Mail £13.00

• Up-to 10 working days.

Europe Express UPS- £15.00

• 3-5 working

USA Economy Royal Mai- £15.00

• Upt-o 12 working days

USA Express UPS- £24.99

• 3-5 working days

 

UAE Express UPS- £24.99

• 3-5 working days

 

ROW Economy Royal Mail - £15.00

• Upto 12 working days

ROW EXPRESS UPS - £24.99

• 3-5 working days

The above times are estimates given to us by our couriers. Please note, working days do not include weekends or bank holidays, and delays due to holidays, Covid or other things may impact these delivery times.

 

For international orders, please note we are not responsible for any customs charges that may occur. If you are based in the European Union, please be aware of the new customs charge before purchasing. If you refuse this charge, you will not be refunded the shipping cost when we receive the parcel back to us. You will also be responsible for the return of this parcel, please make sure you are aware of the new charges before purchasing.

 

Please note we are working with new providers for international shipping to bring you better rates and faster shipping options.

 

Our delivery partners 

We partner with several couriers both in the UK and international to ensure we are always giving customers the best and most economic options , the following information  is provided publicly on delivery partners website and may be subject to change without out notice, for the most up to date information visit your couriers website.

Royal Mail 

When do they deliver.

Royal Mail aim to make one delivery every day, Monday to Saturday to all UK homes with mail before 4pm. They do no deliver on Sundays or public holidays.

If your not home

If you’re not at home, they will attempt to deliver your item* to your neighbour and leave a card. If they can’t deliver to them, they will leave a card and take the item back to the Customer Service Point. You can then either collect it or arrange a Re-delivery (full details will be on the card). 

* some items can not be left with neighbour 

 

If we can’t deliver your mail or you don’t collect it, we hold on to mail at the Customer Service Point for 18 days, after this time the item will be returned to the sender.

 

Signatures during covid19

Royal Mail usually ask customers to sign for deliveries on a digital screen. However, due to the current coronavirus situation, in order to protect both their staff and customers as much as possible, they will not be handing over hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature:

 

International shipping 

Royal Mail works with trusted delivery partners to deliver your international mail. After your item has left the UK, you may find more detailed tracking information on Royal Mail delivery partner’s here.

You can find the most up-to-date information form Royal Mail here.

 

EVRI

When do they deliver.

Evri delivery times go from 8 am to 8 pm. Evri delivers on both Saturdays and Sundays. Evri courier services are available 7 days a week, excluding Bank Holidays

If your not home

If no one is present at the delivery address to sign and receive the parcel, the Evri courier will make up to 3 other delivery attempts on different days. Packages that have the signature requirement must be received by the consignee. In other cases, the Evri courier may deliver the parcel to a neighbour or a safe location.

 

 

DPD

When do they deliver.

The delivery times vary each day from around 8am to 8pm. Drivers in other countries all deliver from Monday to Friday. During Bank holidays there will be no deliveries.

 

If your not home

That's fine, we will automatically try to leave your parcel with your neighbour if you're not in.
Not everyone gets on with their neighbours, so if you want to tell us ( DPD) your preferred neighbour, or a safe place at your property.

 

UPS

When do they deliver.

UPS generally deliver Monday - Saturday 9am - 7pm but this can vary dependant on country

 

If your not home

Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office (which would be noted in a yellow UPS InfoNotice^® left by the driver).