Customer Care

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are not free and we advise you use a tracked service.

To be eligible for a return, your item must be in the same condition that you received it, unused, and sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@Planthaya.com using *return* as the subject. If your return is accepted, we’ll send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once an item is received and quality checked you will receive an email within 48 hours to let you that we are processing your refund.

Refunds will be credited to the payment method used to place the order and will exclude the initial delivery cost.

Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:

CREDIT CARD: Our bank will credit your account within 10 working days of receipt of your items

PAYPAL: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

All sales taxes and/or duties are included in your refund.

As we are involved in our products from seed to bottle we are confident you will love them as much as we do.

If however you are not satisfied, we will offer you a free refund.

This offer is only available to first time buyers.

The cost of shipping will not be refunded and cost of return of the item will be covered by the customer . 

The return must have been initiated within the 30 days from purchase.

Exclusions include:

Request to refund due to product not curing or treating an ailment.

If the item is not returned to Planthaya.

Excludes non-Planthaya products.

If you wish to return the item please contact us via our contact page to begin the process.

As stated above you will have to cover the cost of shipping back to Planthaya , we suggest using a tracked service that covers the full cost of the item, the product remains the full responsibility of the customer until it is received by Planthaya.

The 30 day money return is always at the discretion of Planthaya.

Planthaya reserves the right to make changes to this offer without notice .